Skip to main content


New Career Calling?

ACFCU could be your answer!

ACFCU loves to discover new talent. If you’ve never been part of the credit union movement, learn what it’s like to work where the mission makes a difference. Whether it’s entry-level or highly-experienced, you’ll see firsthand how we turn financial lives around.

We’re building for the future! If you want to join a team who believes in the value of hard work and the virtue of doing the right thing, we want to hear from you!

Better Benefits Are Calling

The benefits we offer ACFCU team members are the best in the region. We believe in keeping our coworkers safe, healthy and productive and we’re proud of our long-standing tradition of supporting our team.

  • Generous Paid Time Off (PTO)     
  • Ten (10) paid holidays
  • Comprehensive health, dental, vision insurance with access to PhysicianNow® and Nurseline     
  • Disability & Life Insurance
  • 401(k) Retirement Plan with 3% employer match

Current Open Positions

Member Service Representative II - Gray & Kingsport, Tenn.

We're seeking a seasoned Member Service Representative with exceptional member experience skills to join our Team!  If you:
  • Are passionate about providing an unsurpassed member experience;
  • Have never, never, ever met an application you couldn't master or tame;
  • Ask why and challenge why we've always done it that way;
  • Have a knack for finding a better (compliant) way to get the job done; and
  • Love a fast-paced working environment...
    ...we want to hear from you!

A few essential Member Service Representative functions include:

  • Adhere to ACFCU Core Values at all times: Kindness, Integrity, and Ownership.
  • Teller duties to include (but not limited to): receiving share deposits and loan payments; processing cash advances, traveler’s checks, cashier’s checks, money orders, wires; disburses cash or check using cash box or cash dispenser/recycler; processing transfers; verifying transactions; reviewing transaction history for additional cross-sell opportunities; and balancing daily. Performs other teller duties as assigned.
  • Maintain working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to):  BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
  • Maintain an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area.  Performs required monthly audits to include (but not limited to): consignments, vault, cash drawer, and recycler.
  • Balance vault.  Ensures dual control is maintained.
  • Research and resolve technical problems and provide assistance to other Member Service Representatives.
  • Maintain a positive attitude by focusing on solutions and promoting a collaborative environment.
  • Thorough familiarization with all aspects of electronic banking and enabling technology.         
  • Responsible for the effective execution of chargebacks, payments, and fraud issues.
  • Work well under pressure, meeting multiple and sometimes competing deadlines, at all times providing stellar member experience.
  • Assist members through a consultative approach to determine the most value-added products and/or services to meet member needs.
  • When necessary, this role may rotate among local branch locations.


  • High school diploma or equivalent is required.
  • Minimum of 3 years' experience working with financial institution platforms required.

To apply for this position, please send your resume to


ACFCU is an Equal Opportunity Employer. 

No open positions or not finding one you'd be suited for?
That's OK because you can still send us your resume, and we’ll keep it on file for 60 days. When we have an opening, you just might get a call! Just send your resume to: